Terms of Use

Effective Date: 09 February 2026
Provider: Product Management as a Service Ltd (“we,” “us,” “our”)
Platform: PMaaS (Product Management as a Service) – accessible at productmaas.com

By using or subscribing to PMaaS, you (“Customer,” “you,” “your”) agree to be bound by these Terms of Use, our Privacy Policy, and any applicable subscription plan documentation.

1. Overview

PMaaS is a cloud-based platform that provides scalable product management capabilities, including asset tracking, spend analytics, inventory control, and enterprise integrations, and Software Asset Management (SAM) functionality. These Terms govern your access to and use of the platform, including its features, services, and associated support.

2. Scope of Services

The Company agrees to provide the Customer with access to the PMaaS software solution, which includes the following services depending on the subscription plan selected:

PMaaS Platform Features:

• Asset onboarding and discovery

• Centralised visibility of IT and assigned assets

• Asset lifecycle tracking and management

• Contract and subscription oversight

• Performance reporting and dashboards

SAM Platform Features:

• Software licence tracking and allocation

• Compliance monitoring and audit readiness support

• Usage analytics and optimisation recommendations

• Integration with asset and assignment data where applicable

• The specific services and functionality available will depend on the Customer’s selected subscription plan.

3. Subscription Plans

3.1 Plan Features

If the Customer requires additional Platform Users beyond the five (5) included, these can be added at a cost. Additional Platform Users will be pro-rated in line with the Customer’s annual subscription term and charged in one single payment.

For the avoidance of doubt, end users are unlimited, as they are associated to assignment-managed assets rather than counted as Platform Users.

The Professional subscription includes up to five (5) Platform Users as standard, consisting of:

• 2 x Requestors

• 2 x Admin

• 1 x Director

3.2 Pricing

A) Asset Management Subscription (PMaaS Platform)

Asset Usage Charges (Professional & Enterprise)

• First 50 assets: Included

• 51–500 assets: £0.75 per asset per month (for each asset above the first 50 included)

• 501+ assets: £0.50 per asset per month (for each asset above the first 50 included)

B) Software Management Subscription (SAM Platform)

SAM Service Application Coverage (Tiered per Application Managed)

• 0–2 applications: Included
• 3–5 applications: £1.75 per application per month (for each application above the 2 included)
• 6+ applications: £1.25 per application per month (for each application above the 2 included)

For the purposes of this Agreement, an “application” means a distinct software product, SaaS platform, or licensed software title that is included in the scope of the SAM Service.

Platform User Allowance (Professional Plan)

Professional includes 5 Platform Users. Additional Platform Users: £84 per user per year (pro-rated).

3.3 Account Manager Consultation (Required)

Before your organisation can access and go live on the PMaaS platform, a mandatory consultation will take place with a designated Account Manager. This consultation is designed to:

• Confirm that the selected subscription plan aligns with your business needs
• Review onboarding steps, access control, and configuration
• Ensure any integration or security requirements are addressed
• Support your success with an appropriate launch plan

Platform access will not be enabled until this session is completed.

4. Customer Responsibilities

You agree to:

• Provide accurate data during onboarding
• Manage internal access and permissions
• Ensure your users comply with these Terms and platform policies
• Promptly report issues via the support channels provided

5. Support & Maintenance

Support is included according to your selected plan and includes:

• Usage assistance and technical troubleshooting
• Platform updates and improvements
• Customer success support (Professional and Enterprise plans only)

6. Data Security & Privacy

We comply with all applicable data protection laws, including GDPR. We process personal data strictly on your instructions and implement industry-standard security. Full details are available in our Privacy Policy.

7. Subscription Term & Renewal

• Subscriptions run for 12-month terms by default
• Subscriptions automatically renew for additional 12-month terms
• You may cancel renewal with 60 days' prior written notice

8. Billing & Payment

• Fees are based on your subscription tier and monthly asset usage
• Asset usage is calculated on the 1st of each month and billed in arrears
• Invoices are payable within 30 days

9. Intellectual Property

• All rights in the PMaaS platform and content remain with the Provider
• You retain ownership of your own data
• We may use anonymised, aggregated data to improve services and create benchmarks

10. Confidentiality

Each party agrees to keep proprietary or non-public information confidential and to only use it as needed to fulfil obligations under this agreement.

11. Termination

Either party may terminate for material breach with 30 days' notice (if not cured). Upon termination:

• Access to the platform will cease
• You may export your data within 30 days
• We will delete your data thereafter unless legally required to retain it

12. Warranty Disclaimer

We warrant that the PMaaS platform will perform in line with published documentation. Otherwise, the platform is provided “as is”, and we disclaim all other warranties, including implied merchantability and fitness for purpose.

13. Indemnity

• We will defend you against third-party claims alleging IP infringement
• You will indemnify us against claims resulting from misuse of the platform or non-compliance with laws or these Terms

14. Liability Limitation

• Our total liability is capped at the total subscription fees paid in the past 12 months
• Neither party is liable for indirect, incidental, or consequential damages

15. Anti-Bribery

We comply with the UK Bribery Act 2010 and related regulations. We maintain internal policies to prevent bribery or corruption and will report any improper requests immediately.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The parties agree to the exclusive jurisdiction of the courts of England and Wales.

17. Force Majeure

We are not responsible for performance failures due to causes beyond our control, such as natural disasters, strikes, internet outages, or government orders.

18. Modifications

We may update these Terms of Use. Any changes will be communicated via our website. Continued use of the platform constitutes your acceptance of updated terms.

By using or subscribing to PMaaS, you confirm you have read and accepted these Terms of Use.